FAQs
1. Product Storage & Handling
Q: What is the best way to store Palate by Anya products?
A:
- Grano-licious Energy Bites: Refrigeration is a must. Keep in a cool, dry place and avoid direct sunlight.
- Nutri Mix Namkeen: Keep in an air-tight container after opening the pack. Store in a cool, dry place.
- Foxpops Roasted Makhanas: Keep in an air-tight container after opening. Store in a cool, dry place. Avoid direct sunlight and high humidity.
2. Shelf Life & Expiry
Q: What is the shelf life of your products?
A: Since all our products are handmade with 100% natural ingredients and zero preservatives, their shelf life is shorter than many commercially available snacks. All products, including Grano-licious, Nutri Mix, and Foxpops, have a shelf life of about 3 months from the packaging date, when stored and consumed properly.
Q: How can I tell if my snack is no longer fresh?
A: Check for unusual odor, discoloration, or changes in texture. If stored correctly, these snacks maintain freshness for their full shelf life.
3. Ingredients & Allergens
Q: Are your snacks preservative free?
A: Yes, all products are made fresh in small batches with no preservatives.
Q: Do you use refined sugar?
A: No. We use natural sweeteners.
Q: Are your products vegan/vegetarian?
A:
- Grano-licious Energy Bites: Vegetarian; contains honey for sweetening.
- Nutri Mix Namkeen: Vegetarian; contains dairy (cow ghee).
- Foxpops: Vegetarian; may contain dairy (cow ghee).
Q: Do your products contain common allergens?
A: Our snacks are not suitable for people allergic to nuts or seeds. Please check the full ingredient list before consuming.
- Grano-licious Bites: Contains nuts (almonds, walnuts, cashews).
- Nutri Mix Namkeen: Contains nuts, seeds, and dairy (cow ghee).
- Foxpops: Contains dairy (cow ghee).
4. Ordering & Delivery
Q: How can I place an order?
A: Orders can be placed directly via our website, Instagram DM, or WhatsApp.
Q: Do you deliver nationwide?
A: Yes, we deliver all over India. Delivery charges and timelines will depend on your location.
Q: How long will it take to receive my order?
A: Orders are processed within 1–2 business days. Delivery usually takes 3–7 business days depending on your location.
Q: Can I track my order?
A: Yes! You will receive a tracking link via SMS or email once your order has been dispatched.
5. Product Use & Serving
Q: How many Grano-licious bites should I eat per day?
A: Each bite is ~15 g. You can enjoy 1–3 bites per day as a healthy snack depending on your energy needs.
Q: Can Foxpops be consumed during fasting?
A: Our Fasting Foxpops flavour is designed for fasting-friendly diets. Other flavours may not comply with strict fasting rules.
Q: Can I give these snacks to children?
A: Yes! Both Grano-licious Bites and Foxpops are safe for children, but supervise consumption for very young kids due to nuts or seeds.
6. Returns & Customer Support
Q: What if my order is damaged or incorrect?
A: Contact our customer support within 48 hours of receiving your order. We will arrange a replacement or refund.
Q: How can I reach customer support?
A: Email us at info.palatebyanya@gmail.com or connect with us via Instagram DM at @palatebyanya.